You can log in from any mobile browser or, if you’re an iPhone® or AndroidTM user, you can download our Mobile Banking Application. Following are some frequently asked questions about Mobile Banking.
Q: Who is eligible for Mobile Banking?
A: Any member who has an active Home Banking account is eligible for Mobile Banking.
Q: How do I enroll in Mobile Banking?
A: From any computer, log in to your Home Banking account and under “User Options” click on the “Mobile Services” link (on the left side). From this page you’ll be able to turn on this service by selecting “Allow Mobile Access.” Now you’ll be able to visit the Mobile Banking site from a Browser enabled mobile device/cell phone.
Q: How much does Mobile Banking cost?
A: SFCU provides Mobile Banking as a free service; however, the ability to view web pages from your cell phone may carry additional charges from your service provider. Refer to your cell phone agreement to determine whether additional charges may apply.
Q: Will Mobile Banking work on my cell phone?
A: Mobile Banking should work on any mobile device that has an Internet Browsing program, an active data plan (capability through your cell phone service provider to access the internet), and a reasonable signal to transmit and receive data.
Q: How do I get to the Mobile Banking site from my smartphone if I don’t have an App?
A: Select your cell phone’s Internet Browser function and enter the following web address: www.SpoFed.mobi
Q: How do I log in?
A: You log in to Mobile Banking the same way you would at your computer by entering your member number, password and security graphic. Because security is always of great concern to us, our Mobile Banking features include a Multifactor Authentication process to identify your phone. The first time you log in, you will be asked one of your personal challenge response questions to confirm your identity. You won’t be asked again unless you attempt to visit Mobile Banking from a different cell phone.
Q: What can I do in Mobile Banking?
A: We want you to have information and power on the go. So with a few quick actions you can view your account balances, transfer funds between any of your accounts, and pay bills to those payees you have set up. To setup new payees you will need to input this information from the main Home Banking site.
Q: What happens if my phone is lost or stolen?
A: Access Home Banking from any computer and from the “Mobile Services” page you can “Disallow Mobile Access,” turning off the service. Someone finding your phone would still need your member number and password to access any information. You can also call the Credit Union and talk to one of our Member Service Specialists to disable the Mobile service.
Q: What are Mobile Transaction Notifications?
A: From the Home Banking site you have the ability to turn on Mobile Transaction Notifications, which will send you a message through the secure messaging system in Home Banking to let you know that a transfer or Bill Pay request has been made via Mobile Banking.
Q: What if I need help?
A: If you are having trouble accessing Mobile Banking you can contact one of our Member Service Specialists at (509) 328-2900 or (800) 541-4310.
Q: Can I access Mobile Banking from my iPhone or Android?
A: Yes, your phone will render a special version of the Mobile site that has a unique look and feel. You’ll still need to “Allow Mobile Access” from within Home Banking to use the iPhone or Android version.
Q: Can I download an Application for my iPhone or Android?
A: Yes, a specific Application has been created that you can download directly from your App Store. Search for it by inputting Spokane Federal Credit Union. You’ll still need to “Allow Mobile Access” from within Home Banking to use the iPhone or Android Application.
Q: Will I need to log in to the Application?
A: Yes, to keep your information secure you’ll need to provide your normal login credentials that you would use to access Home Banking from any computer or the normal version of Mobile Banking.
Q: Who should I contact if I’m unable to access the iPhone or Android application?
A: You should contact a Member Service Specialist at (509) 328-2900 or (800) 541-4310 with any issues related to the application.